|
"Etiquette Protocol and Service Par Excellence"
|
|
A unique workshop program that will especially serve the tourism and hospitality stakeholders of
the hosting location (to be announced soon)
A workshop for professionals active in client relations and service settings. It is geared towards a high-end clientele that is very
demanding and doesn't accept mediocrity.
Session One:
Personal Service, Etiquette, and Protocol of the program. The attendee:
- Will know how to: Address their guest in an informal and formal way.
- Will be able to: Correctly listen, communicate with their guest demand and requirements.
- Can recognize how to be: Polite, Respectful and Dignified at all times.
- Will be able to verbalize: Talk and interruption in the correct fashion to their guests.
- Provide: Exceptional 6-star service at all times.
- Perform: Better under pressure and find solutions to matters that will occur during service.
Session Two:
The Art of Everything and Anything of the program. The attendee:
- Will know how to: Take ownership of your standard set for your Owner and Company towards his/her guests.
- Will be able to: With the knowledge to not over-sell yourself to guests.
- Can recognize: The ability to show discretion and preempt requests before that are met, by reading social behavior of your client's needs and demands.
- Will be able to: The difference between protocol and etiquette, meanings of and its role in both the private and corporate sector, with Cultural awareness at all times.
- Provide: Interactive process with negotiation skills, by recognizing emotional intelligence and extremely useful for conflict management with guests.
- Preform: Knowledge of methods by finding solutions to matters when things go "pear-shaped"
The workshop will be limited to 40 participants.
 |
|
Workshop leader is Leif Ytterstad
Leif Ytterstad is Director at Executive Majordome, a private luxury company for Corporate Executive's, VVIP and UHNWI, in Paris, France.
He is a Subject Matter Expert (SME) in Service, Etiquette & Protocol with an extensive in-depth knowledge of private service, fine culinary
cuisine, hospitality and world travel, with a strong focus of traditional service etiquette, protocol and security. Providing 6-star service
with an exceptional eye for detail.
Leif is fluent in six different languages, excels in cultural differences, communication and as a liaison
with different nationalities.
|
|
|
